About these terms
Logcove is operated by Fei Long, an individual developer trading as Logcove. These terms are between you and Fei Long and govern your use of our website, application, API, and hosted log collection service. By creating an account or using the service, you agree to these terms. You must be at least 18 and authorized to act for any organization whose data you submit. Contact us at support@logcove.com. Our Privacy Policy explains how we handle information.
What Logcove provides
Logcove collects logs, stores them as downloadable Parquet files, and provides tools for local exploration and saved Chart definitions. Browser computations run on your device. External AI agents and local analysis tools are optional and subject to their own terms and costs. Features described as coming soon are not included as currently available services. Open-source client components are also subject to their accompanying licenses.
Your account and acceptable use
You must provide accurate account information, protect your credentials, and notify us of suspected unauthorized access. Only submit data you have the right to collect and process. Do not use Logcove for unlawful activity, to distribute malware, interfere with other customers, evade usage restrictions, or access data without permission. You are responsible for the applications and tools you authorize to access your data.
Your data and retention
You retain ownership of your logs and other content. You grant us permission to process, store, and transmit that content only as needed to provide and protect the service and meet legal obligations. You are responsible for the content you upload and for keeping any long-term copies you need.
Cloud logs are accessible for up to 90 days, subject to the UTC partition and expiry rules in our Privacy Policy. Expired logs are scheduled for deletion. Download copies before they expire; Logcove is not a permanent archive or a substitute for your backups. Local copies remain under your control. Saved Charts contain definitions and do not preserve the underlying logs beyond their retention period.
Free trial and usage limits
Logcove currently offers a free trial with 2 GB of uncompressed log writes in total per account and one active Project. No payment card is required. This allowance does not reset monthly.
Usage is measured across your Projects as compact UTF-8 JSON after log normalization and before compression, excluding Logcove's platform fields at the root of each record (1 MB = 1,000,000 bytes). It includes field names, structure and escaping; it is not the original HTTP or Protobuf request size. Deleting or expiring data does not restore consumed write allowance. At your limit, new ingestion pauses after usage reporting and configuration updates. Existing files remain readable until expiry. There are no automatic overage charges.
Subscriptions and payments
Starter is US$5 per month for 100 GB of uncompressed log writes per billing month and 5 active Projects. Pro is US$15 per month for 500 GB and 15 active Projects. All plans include up to 90 days of cloud log retention, subject to the UTC partition and expiry rules in our Privacy Policy. GB uses decimal units. Unused monthly allowance does not roll over; deleting data does not restore allowance.
Creem is our Merchant of Record and processes payments and applicable taxes. Prices are in USD and include applicable taxes. Subscriptions renew monthly until canceled in your billing portal. Cancel before renewal to avoid the next charge; a scheduled cancellation retains access through the paid period. Cancellation alone does not issue a refund.
If your write allowance is exhausted, a payment fails, or your paid period ends, new ingestion may pause. Existing data remains readable until its original retention expiry. No automatic overage charges apply, and we do not reset the free trial. Changes between paid plans are not currently supported during an active subscription.
Refunds
You may request a full refund within 7 calendar days of your first successful payment, once per customer, without a usage deduction. Renewals are generally non-refundable; we may consider an accidental renewal if no write allowance from that period has been used. Verified duplicate or incorrect charges are refundable. If a service failure prevents core functionality, we may offer a full or partial refund based on its impact.
Contact support@logcove.com with your account email and order reference. Never send card details or passwords. Approved refunds are returned through Creem to the original payment method, typically within 5–10 business days after processing, depending on your bank or payment method.
A single refund covering the entire payment ends the corresponding paid write entitlement and cancels future renewals once confirmed. Partial refunds do not automatically change write access or cancel renewals, even when multiple partial refunds total the full payment; any subscription changes are handled separately by support. Refunding an earlier billing period does not end a later paid period. Existing logs retain their original expiry dates and remain readable; refunds do not restore trial allowance. Applicable legal rights and Creem's rights as Merchant of Record are unaffected.
Availability and responsibility
We aim to keep the service available but do not promise uninterrupted operation, loss-free log delivery, or a service-level agreement. Network failures, ingestion limits, and client configuration can affect delivery. You should verify collection and analysis results before relying on them. To the extent permitted by law, we are not responsible for indirect losses or problems caused by your applications, local environment, or third-party tools. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.
Suspension, closure, and changes
We may restrict access for abuse, security risks, legal requirements, or material violations of these terms. Where practical, we will notify you and provide an opportunity to resolve the issue. To request account closure, contact support@logcove.com; closing an account does not remove copies you have downloaded.
We may change these terms or the service. Material changes will be communicated before taking effect where required, and the latest terms will remain available here. Please contact support@logcove.com first about disputes so we can try to resolve them. Mandatory protections under the laws applicable to you remain unaffected.